Frequently Asked Questions
Many of our customers have specific questions about our professional house cleaning services. Here are just a few of the frequently asked questions we hear at So Clean Virginia Beach. But by all mean if you have ANY questions please don’t hesitate to pick up the phone and give us a call today!
How can I get a quote?
Simply call us or fill out this quick quote form if interested in seeing how much it would be to book a cleaning with us. As you provide information about your house and schedule, your quote will dynamically adjust and someone will call or email you back with a proper estimate.
Am I charged the full quoted amount even if it doesn't take that long to clean my house?
No, you’re only charged based on the amount of time your cleaner was actually at your home working. If they finish early, you aren’t charged the full amount quoted.
Does someone have to visit my house before I can book a cleaning?
Absolutely not! We wouldn’t want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute to fill out some information or call and go over a few things over the phone to get time frame estimate.
Are cleaning supplies included?
Cleaning supplies are included by default, yes. This ensures you never have to worry about catch-penny bargain brands and coming home to the smell of pine sol. We deploy all of our own professional cleaning supplies, cleaners, and equipment to every cleaning so you never have to worry about us using all of yours.
What if I'm not happy with my cleaning?
We have a 100% satisfaction guarantee that we stand by, literally. We will walk you around after the cleaning and let you do your own white glove inspection. If there was anything missed we address it then and there. However, we understand that there may not always be someone at the property when the cleaning has commenced so you do have 24 hours to complete your satisfaction inspection.
CAN I GET A SAME-DAY BOOKING?
We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement so just give us a call we would be happy to accommodate you when possible.
DO I HAVE TO BE HOME FOR MY CLEANING?
It’s completely up to you, we work with integrity, and bespoke work that has Virginia Beach talking, however, should you want to be there the entire time while the cleaning is going on that is absolutely fine too. If you’re not going to be home or there to let us in upon arrival, make sure you let us know how to access your house. We work with realtors and often times are given lock-box code or a key under the mat. Just ensure there is a way for us to get in and we will make sure it is locked up when we leave!
DOES MY CLEANER ARRIVE AT THE EXACT TIME I BOOK?
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner(s) will be late, you will be contacted to let you know the ETA.
WHEN AM I CHARGED FOR THE SERVICE?
You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner(s) was/were actually at your home working, rounded-up to the nearest 15-minute increment. Payment is due day of service and will incur a late charge of $50.00 if not received 24 hours with an additional 2% of the total bill charged per day.
ARE THERE ANY LATE CHARGES IF I CANNOT MAKE FULL PAYMENT?
Late charges will incur with any service that is not paid in full within 24 hours of receiving the total bill. Your invoice will reflect all charges and discounts if applicable.
WHAT'S INCLUDED IN A STANDARD CLEANING?
A standard cleaning for us is an empty apartment, condo, townhome, or house and includes a thorough top to bottom cleaning of the following items:
- Light fixtures
- Ceiling Fans
- Light switch plates
- Chair rails and baseboards
- Walls and scuff marks
- Window lock ledges and sills
- Sliding door glass and tracks
- Air intake vents screens
- Ledges and countertops
- Appliances (inside and out)
- Cabinets (inside and out) kitchens, bathrooms
- Hardwood flooring, tile, laminate
- Carpet cleaning (does not include stairs and is an optional additional charge)*
We invite you to test drive the most thorough cleaning company in all of Virginia Beach, Va. We aim high to always satisfy our customers, no matter the job. Our house cleaning standards are exceptional and you can trust me when I say that a ton of pride goes into our work and it shows!
WHAT SERVICES DO YOU OFFER?
We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning of homes to apartments. You can see all of the different cleaning services we offer by checking out “Our Services” page.
HOW MANY CLEANERS DO YOU SEND?
Depending on the cleaning two cleaners are typical for a move-out-cleaning which is what we specialize in. Only one cleaner is sent to your home typically for a weekly, bi-weekly, or monthly service. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.
ARE CLEANING COMPANY CLEANERS SCREENED?
Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us or otherwise are trained to be.